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Information

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Planning Your Visit
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Planning Your Visit

Individual Visitors/Family Groups

As an individual visitor there is no need to book your tour in advance, just book in at the Reception Desk when you arrive. The most you will have to wait is 20 minutes.

Adult Groups

As an organiser of a society with ten or more people, you do need to book your tour in advance. You will be entitled to a group discount. Please telephone the centre with an idea of the dates and times to make your provisional booking. Your booking can not be fully confirmed until the centre has received your booking form and £25.00 deposit.

Education/School Groups

As a teacher, you will need to organise your preliminary visit and book your main visit in advance. For more information please see the main menu under the category Education.

Equipment

We recommend that sensible shoes and warm clothing are worn. Hardhats are provided for all visitors by the centre.

Visitors with Disabilities

a) Visitors using Wheelchairs

Regretfully, the tunnel network is not suitable for wheelchair users. Only the cafe, exhibition area and the toilets are accessable. Therefore, there is no charge for admission. Visitors with limited mobility are usually able to complete the tour. The tour does move slowly, and although there are steps and varying surfaces, we usually find that a person who is capable of going up and down a staircase in a normal house can manage the tour.

b) Visitors with hearing impairments.

At present we are unable to supply an induction loop.

c) Visitors with visual impairments

Guide Dogs are welcome on site. Visitors will be able to feel the sandstone and brick tunnels, hear the history of Williamson and his network and feel some of the artefacts found in the tunnels.

Please telephone the centre to discuss your needs or attach details to your booking form, so we can make arrangements and ensure you have an enjoyable visit.